Staying safe and secure

Policing the transport network

We fund over 2,000 officers across the Metropolitan Police Service (MPS), British Transport Police (BTP) and the City of London Police (CoLP). They police London's transport network to tackle crime and antisocial behaviour, and keep you safe when travelling in London.

You may at times see armed police officers patrolling our services, or officers assisted by trained police dogs to help detect illegal materials and substances.

We also have comprehensive CCTV coverage across our network to ensure it remains a low-crime environment and all our staff are trained to respond to reports of unattended items, unusual activity and have the capability to contact our control rooms and the police easily.

Follow these tips to help keep us safe and secure while travelling in London.

Reporting - See It. Say It. Sorted.

Help to keep yourselves and others safe by reporting any unattended items or suspicious behaviour. Find about more about this on the British Transport Police website.

Examples of suspicious behaviour could include someone who appears to be carrying out surveillance, by taking photos of our security arrangements.

Do not leave it to someone else to report:

  • Tell a police officer or member of staff
  • Text the British Transport Police on 61016
  • In an emergency always call 999

Both the Police and TfL take your information seriously and we will check all reports thoroughly.

Find more information on reporting incidents on the network.

Remember - See it. Say it. Sorted.

Your belongings

Don't leave your belongings unattended at any point during your journey. Keep your bags zipped and keep your phone, wallet and purse out of sight and valuables secure.

Plan your journey

Make sure you plan your journey in advance (for example, with our TfL Go app or Journey Planner) and, if using a taxi or minicab, make sure they are licensed. Only black taxis can be hailed in the street; minicabs must be booked direct with a licensed operator by phone, app, or at a minicab office. Find out more about our Safer Travel campaign.

Contact us about safety issues

We're open 24 hours a day, 7 days a week.


 Charges apply 0343 222 1234


0800 112 3456


Use our Enquiries and complaints forms to report a safety incident online.

Or send a letter to:

TfL Customer Services
9th Floor
5 Endeavour Square
E20 1JN