To make sure most passengers can move independently through stations, all newly-built stations in the central section will have:

  • Marked routes
  • Step-free access
  • Straightforward signs and information

All Elizabeth line stations will be step-free from street to platform, with level access from platform to trains at all of the new central London stations and at Heathrow and Abbey Wood.

The new trains are fully accessible, with four dedicated wheelchair spaces on each train close to the doors and separate from multi-use spaces for wheelchair users, buggies, luggage and bicycles. There will also be dedicated and clearly distinguished priority seats.

At stations on the outer sections that share tracks with other services, staff will deploy a manual boarding ramp between the platform and train.

The same 'turn up and go' service currently provided on the Tube and London Overground will be available for passengers who need assistance onto and off trains.