Accessibility on the Elizabeth line
The Elizabeth line has been built to provide step-free access to help connect people to more of London. All stations are staffed from first to last service so you can get the help you need throughout your journey.
At the station
All Elizabeth line stations are step free from street to platform.
No boarding ramp is needed at these stations. There is level access from platform to trains:
- Bond Street (opening later in 2022)
- Tottenham Court Road
- Liverpool Street
- Canary Wharf
- Custom House (carriage 5 only)
Custom House station is step-free at carriage 5, but manual boarding ramps are available if customers want to use them.
At all other stations on the Elizabeth line, staff will deploy a manual boarding ramp between the platform and train.
If you need step-free access at any station on the Elizabeth line, it is best to board at carriage 5, where there are dedicated wheelchair spaces, regardless of whether you need a manual boarding ramp or not. Carriage 5 generally stops at the middle of the platform.
You can find carriage 5 by looking for:
- Blue wheelchair signs on the train doors
- Blue wheelchair stickers on the floor of the platform, outside carriage 5
- Blue wheelchair signs on station buildings on the platform wall
Step free access is also now available to the:
- Bakerloo line at Paddington - use Paddington's new Eastbourne Terrace Elizabeth line ticket hall
- Circle, Hammersmith & City and Metropolitan lines (westbound services only) at Barbican - use Farringdon's new Long Lane Elizabeth line ticket hall
- All stations have Help Points so you can easily get in touch with staff or emergency services when you need to
- Induction (hearing) loops are clearly marked with an induction loop sign. They are located in ticket halls and on platforms at every station in the central section. All help points also have induction loops built in
- Accessible toilets, which can be accessed via a RADAR key, are at Abbey Wood, Custom House, Farringdon, Tottenham Court Road and Whitechapel in the central section, as well as all stations on the east and west sections
On the train
The new trains have four dedicated wheelchair spaces in the fifth carriage, close to the doors to allow quick boarding. An emergency alarm button at every wheelchair space on the train can connect you with the driver in case of an emergency.
Ten multi-use spaces are on each train for those travelling with buggies, luggage and cycles - find these in carriages 2, 3, 4, 6, 7 and 8. Wheelchair users can also use these spaces, but there is no specific emergency alarm button at a low level like in the dedicated wheelchair spaces.
Dedicated priority seats are in every carriage of the train. These seats are a different colour to other seats and are indicated by a priority sticker above them.
Getting help to travel
We know it will take time for many of our customers to get used to the trains, new stations and interchange points on the Elizabeth line. Our station staff are here to help you.
The line is opening in phases and at first you will need to switch between Elizabeth line trains at some stations. Find out more about how your journey will change during each phase.
Customers can use our free travel mentoring service. Our travel mentors can offer advice or assist you on your journey to help you travel independently on this new part of the network.
Turn up and go
The same 'turn up and go' service currently provided on the Tube and London Overground will be available for passengers who need assistance onto and off trains. Everyone is welcome to use turn up and go. There is no need to pre-book, just turn up at the station and ask staff for assistance.
Opening the line
The Elizabeth line is opening in phases and some journeys will require additional interchange and assistance.
Customers travelling between Reading or Heathrow into London currently need to change at Paddington mainline station for services into the central section of the route. Customers from Shenfield into central London need to change at Liverpool Street mainline station.
During this period, staff assistance and manual boarding ramps are needed to board and get off the trains at Paddington and Liverpool Street mainline stations.
As customers start using the Elizabeth line, they will identify ways we can improve their journey. This feedback is important, so if you have concerns about your experience on the Elizabeth line, we want to know about them. Get in touch with our contact centre.