Enforcement process

Penalty Charge Notices (PCNs)

If you have been served with a notice, you have 28 days to either:

If you pay within 14 days of service, the penalty charge will be discounted by 50%.
Please do not ignore a PCN.

What if I don't pay it?

If you don't pay your PCN or make a representation within 28 calendar days, it will increase to £270.

Charge certificate

If you do not pay the PCN within 28 days of the date of service, the original penalty amount will increase by 50% and a charge certificate will be sent to the registered keeper of the vehicle.

You have 14 days from the date of service in which to pay this.

Once a charge certificate has been issued you can no longer challenge the notice by making a representation. If you did not receive the original PCN, or you have not yet received a reply to a representation, you can make a Statutory Declaration.

Order for recovery

If the penalty charge is not paid within 14 days of a Charge Certificate being served then we may apply to register it as an unpaid debt at the Traffic Enforcement Centre which incurs a debt registration fee for each PCN.

You will then be sent an Order for Recovery. This is not a County Court Judgment and will not affect your credit rating. At this point the penalty charge due increases by the debt registration fee.

You have 21 days from the date of service in which to pay this.

Under the Interpretation Act 1978 s.7, unless the contrary is proved, service is deemed to have been effected at the time when the Order for Recovery would be delivered in the ordinary course of post.

Enforcement Agents (bailiffs)

If a PCN has not been paid within 21 days of an order for recovery being served, then we will ask for a warrant of execution, which will be passed to an enforcement agent to recover monies owed.

You will not be sent a copy of the warrant, but you may request a copy directly from the enforcement agent.

Initially they will write to you. They are allowed to charge fees for every letter, visit and action taken. If you ignore these communications, fees may run into many hundreds of pounds.

If you believe a PCN was issued incorrectly, please show any evidence to the enforcement agent. They will advise you if there is anything you can do, but in most cases you must pay them.

Enforcement agents acting on our behalf are all County Court certified and operate in accordance with governing legislation and our contractual requirements.

Contracted enforcement agents

Bristow & Sutor

Phone: 0333 0705 801
Bartleet Road, Redditch
Worcestershire B98 0FL

CDER Group (JBW Group)

Email: customercare@cdergroup.co.uk
Phone: 0330 1070 024
9th Floor, Peninsular House, Monument Street
London EC3R 8LJ

Marston Group Ltd

Email: customercare@marstongroup.co.uk
Phone: 0333 320 1822
Rutland House, 8th Floor, 148 Edmund Street
Birmingham B3 2JR

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