You can ask to change the start date of a charge, the vehicle, or both the start date and vehicle.
You will need the:
There is a £2.50 charge for all amendments.
You can request a refund on monthly or annual charges either for the full amount or for any unused days in the future. You can only request a refund on a weekly charge on or before the charge start date.
We don't refund daily charges or charges for dates in the past.
To request a refund you will need the:
There is a £10 administration charge to process a refund whatever the amount.
Rather than request a low value refund, it may be better to amend the charge to another vehicle or date. We don't offer refunds on future daily charges but it is possible to amend them.