Amendments and refunds

If your plans change you can request certain amendments to a charge, or a refund for the days you are not going to use.

Charge amendments

You can ask to change the start date of a charge, the vehicle, or both the start date and vehicle.

  • Amendments cannot be made for any dates in the past
  • You can only change the start date of a charge if it starts today or on a future date

You will need the:

  • Number plate (Vehicle Registration Mark)
  • Receipt number and the charge start date of the charge you want to apply to amend

There is a £2.50 charge for all amendments.

Refunds

You can amend charges for today and future dates. We can only give refunds for future dates. Single day charges can't be refunded. 

You can request a refund on a block charge (where charges were bought in a block of two or more days), either for a full amount or for any days you no longer plan to use in the future. 

Rather than request a low value refund, it may be better to amend the charge to another vehicle or date. For non-UK drivers, see the Non-UK vehicles driving in London page.

To request a refund you will need the:

  • Number plate (Vehicle Registration Mark)
  • Receipt number and charge start date for the charge you want refunded

There is a £10 administration charge to process a refund whatever the amount.

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