Make a request

The Government has announced a series of measures to tackle coronavirus. It is essential for London, and in particular for all critical workers, that we continue to provide a safe transport network that enables them to make the journeys they need to.

In current circumstances, we are not able to answer Freedom of Information (FOI) requests readily and we ask that you please do not make a request to us at present.

Answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. In any event, our response time will be affected by the current situation. If you do submit a request, rather than send by post please use the form below or email foi@tfl.gov.uk.

You can make a request here for recorded information held by Transport for London and its subsidiary companies (including Crossrail Ltd).

Check the information you need isn't already available

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How does making a request work?

We'll email you the response within 20 working days.

We'll publish the response online without disclosing any personal information.

About your request

Looking to find out what personal information we hold about you? Make a Subject Access request

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Tips to ensure a speedy response

  • Keep it simple and focus on what you want to know
  • Ask for specific information or documentation
  • Specify if your request relates to a period of time, geographical area or mode of transport

About you

Your personal details will not be made public

Data Protection Statement

The Greater London Authority, TfL and its subsidiaries will use the personal information you provide to enable TfL to reply to your request and any subsequent internal review, complaint or appeal about its handling in accordance with the Freedom of Information Act 2000 and our information access policy. On some occasions, we may need to share your information with associated organisations, including the Information Commissioner's Office, the Information Rights Tribunal, and other legal representatives for these purposes. We will retain a record of your request for up to four years after it, or any review or appeal, is complete - for the purposes of managing any subsequent correspondence and establishing and defending legal rights.

We will publish anonymised versions of requests and responses on the TfL website. We will not publish your name and we will send the response to you before it is published on our website. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation.

To find out more about how TfL handles personal data, see our Privacy and cookies pages.