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FOI performance

We are committed to publishing more information to reduce the need for the public to make bespoke FOI requests. Here are the headline performance figures. 

Year Number of requests Percentage answered on time
2023/24 4540 99.6%
2022/23 3376 99.94%
2021/22 2771 99.93%
2020/21 2203 99.95%
2019/20 3169 99.4%
2018/19 3027 95.7%
2017/18 3201 91.3%
2016/17 2616 80.7%
2015/16 2582 85.4%
2014/15 2218 87.0%
2013/14    2648 87.3%
2012/13 2345 85.5%
2011/12 2509 85%
2010/11 2008 77.8%