Loading for the public

Loading is the activity of moving goods to, or from, a vehicle. As a general guide, such goods, due to their weight or bulk, require the use of a vehicle to transport them.

We will allow reasonable time for collecting goods and checking paperwork, however, as soon as the loading process is complete, the vehicle must be moved.

The goods must be ready for collection or delivery when you enter the loading bay.

If you are a business moving freight then you may want to visit our pages on Deliveries in London.

Loading bays

Loading bays are an essential part of the red route network as they allow businesses and the general public to make and receive vital, and often bulky deliveries. Availability of these bays is limited and for specified periods only to restrict disruption to our busy road network. Our priority is to keep London moving - not raising revenue through fines. To help you avoid an unnecessary fine, we have explained how loading bays work.

What you should do

  • Use a loading bay to collect pre-ordered goods or unload goods that require a vehicle to transport them (eg an item of furniture such as a chest of drawers)
  • Plan in advance the collection of pre-ordered goods and check if loading is permitted at that time and location
  • If you leave the vehicle unattended try to make it obvious that you are loading and unloading
  • Tell any traffic warden or civil enforcement officer that you are loading
  • You may use a parking bay instead if one is available but always check the sign as it will tell you when you can park and for how long
  • If you are displaying a Blue Badge you may stop in the bay to drop off or pick up the Blue Badge holder only. Please display the Blue Badge clearly on the dashboard

Please contact us if you are unsure whether the type of loading you want to undertake is covered by the exemption.

What you shouldn't do

  • Stop in the bay without loading or unloading - the bay is not for waiting or parking
  • Use the bay outside of the hours shown on the sign or for longer than permitted
  • Use the bay to park or go shopping
  • Use the bay to pick up and drop off passengers
  • Remain in the bay when you have finished loading or unloading goods
  • Move goods that do not require the use of a vehicle to transport (eg taking a suit to the dry cleaners or collecting a prescription)

These are not exhaustive lists. If you are not sure you should contact us for more guidance.

Parking suspensions and dispensations

Sometimes it is necessary for us to suspend parking and/or loading bays on our network. This means that the parking or loading bay is not available at all while the suspension is in place. Check the bay first to see if it is available and that it is not subject to this type of suspension.

Consider if it is more suitable for you to apply for a parking dispensation or a bay suspension as these options may better suit your needs.

Find out more about parking dispensations.

Understanding loading signs and lines

Our signs are quite distinct from other road signs and generally have three parts to inform you of the restrictions and exemptions in place at a particular bay.

Penalty Charge Notices (PCNs)

We want to deter all drivers from breaking the rules and help keep loading bays available for loading.

A PCN may be issued to you at the time of contravention by a Civil Enforcement Officer. However, we may also use CCTV cameras to enforce restrictions on the red route and if this is the case you will receive the PCN later by post.

Find out more about Penalty Charge Notices.

For other road signs please visit the Highway Code website.

Your session will time out soon