If you need to contact us about an other aspect of our service, please go to the Help & contacts section.

Make an enquiry

You can contact us online with questions about red routes.

Provide as much detailed information as possible to help us give you a prompt response. You'll be able to upload documents to support your enquiry.

Or you can contact us by telephone:

UK: 0343 222 2222 (TfL call charges)
International: +44 20 7649 9122
Textphone: 020 7649 9123 (if you have impaired hearing)

Lines open:

Monday-Friday: 08:00-20:00
Closed on weekends and bank holidays

Make a complaint

If you're not happy with the service you may have received regarding the enforcement of red routes, you may make a complaint online.

Provide as much detailed information as possible to help us give you a prompt response. You will be able to upload documents to support your complaint.

You can also see our red routes complaints procedure.

Challenging a Penalty Charge Notice

Do not use the complaints procedure to challenge the validity of a penalty charge after you receive a Penalty Charge Notice (PCN). Disputes over penalty charges have their own statutory representations and appeals procedure.

If you need to speak to us about a PCN:

Phone: 0343 222 3333 (TfL call charges)

Lines open:

Monday-Friday: 08:00-20:00
Closed on weekends and bank holidays