If you need to contact us about an other aspect of our service, please go to the Help & contacts section.
You can contact us online with questions about red routes.
Provide as much detailed information as possible to help us give you a prompt response. You'll be able to upload documents to support your enquiry.
Or you can contact us by telephone:
UK: 0343 222 2222 (TfL call charges)
International: +44 20 7649 9122
Textphone: 020 7649 9123 (if you have impaired hearing)
If you're not happy with the service you may have received regarding the enforcement of red routes, you may make a complaint online.
Provide as much detailed information as possible to help us give you a prompt response. You will be able to upload documents to support your complaint.
You can also see our red routes complaints procedure.
Do not use the complaints procedure to challenge the validity of a penalty charge after you receive a Penalty Charge Notice (PCN). Disputes over penalty charges have their own statutory representations and appeals procedure.
If you need to speak to us about a PCN:
Phone: 0343 222 3333 (TfL call charges)