Enforcement process

Penalty Charge Notices (PCNs)

If you have been served with a notice, you have 28 days to either:

If you pay within 14 days of service, the penalty charge will be discounted by 50%.

Please do not ignore a PCN.

What if I don't pay it?

If you don't pay your PCN or make a representation within 28 calendar days, it will increase to £1,500 or £750 (depending on vehicle size).

Charge certificate

If you do not pay the PCN within 28 days of the date of service, the original penalty amount will increase by 50% and a charge certificate will be sent to the registered keeper of the vehicle.

You have 14 days from the date of service in which to pay this.

Once a charge certificate has been issued you can no longer challenge the notice by making a representation. If you did not receive the original PCN, or you have not yet received a reply to a representation, you can make a Statutory Declaration.

Order for recovery

If a PCN is not paid within 14 days of a charge certificate being served then we may apply to register it as an unpaid debt. If this happens you will be sent an Order for Recovery. This is not a County Court Judgement and will not affect your credit rating.

At this point the amount owed increases to £1,507 or £757, depending on your vehicle's size. You have 21 days from the date of service in which to pay this.

Enforcement Agents (bailiffs)

If a PCN has not been paid within 21 days of an order for recovery being served, then we will ask for a warrant of execution, which will be passed to an enforcement agent to recover monies owed.

You will not be sent a copy of the warrant, but you may request a copy directly from the enforcement agent.

Initially they will write to you. They are allowed to charge fees for every letter, visit and action taken. If you ignore these communications, fees may run into many hundreds of pounds.

If you believe a PCN was issued incorrectly, please show any evidence to the enforcement agent. They will advise you if there is anything you can do, but in most cases you must pay them.

Enforcement agents acting on our behalf are all County Court certified and operate in accordance with governing legislation and our contractual requirements.

Contracted enforcement agents

Equita Limited

Email: info@equita.co.uk
Phone: 0870 558 1581
Fax: 01604 634460
42-44 Henry Street
Northampton NN1 4BZ

JBW Group

Email: customercare@jbw.co.uk
Phone: 0844 576 3620
Fax: 0844 576 3621
PO Box 58
Darlington DL1 9AE

Marston Group Ltd

Email: customercare@marstongroup.co.uk
Phone: 0845 074 3749
Fax: 01992 803001
PO Box 12019
Epping CM16 9EB

TASK Enforcement Ltd

Email: service@taskenforcement.co.uk
Phone: 0845 680 0581
Fax: 020 8523 0042
PO Box 66480
London E17 0PB

Non-UK registered vehicles

Recovery of unpaid penalties to non-UK registered vehicles is undertaken by a dedicated European debt recovery agency and we have established links with many European vehicle licensing agencies. We will always issue and recover penalties against vehicles registered outside the United Kingdom wherever possible.

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