FOI request detail

Number of One Day Travelcards sold in the last 3 years, PAYG daily and weekly caps made on Oyster/Contactless etc.

Request ID: FOI-2365-2223
Date published: 19 January 2023

You asked
Dear TFL I have a follow-up request made by someone from request ID: FOI-2231-2223 https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-2231-2223 Can you publish the number of One Day Travelcards sold in the last 3 years, this includes different types (as seen on request ID: FOI-2231-2223) such as zones, peak/anytime, off-peak (after 9:30am on weekdays), in-boundary, out-boundary, and sold with Railcard discount. Can you publish the number of PAYG daily and weekly caps made in the last 3 years, split by buses and trams, all-modes (Tube, DLR, National Rail etc.) equivalent to Travelcard, Oyster, Contactless, Smartphone (via Apple and Google Pay). Can you publish the number of maximum fares (including missing touch in/out and staying over the journey times) in the last 3 years on Oyster (including ZIP), Contactless and Smartphone? Can you publish the number of maximum fares that were corrected/refunded in the last 3 years on Oyster (including ZIP), Contactless and Smartphone? I request the documents to be published in Excel format in line with the previous request. Thanks

We answered

Our ref: FOI-2365-2223/GH

Thank you for your request received by Transport for London (TfL) on 20 December 2022 asking for information about Travelcards and PAYG caps.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

Can you publish the number of One Day Travelcards sold in the last 3 years, this includes different types (as seen on request ID: FOI-2231-2223) such as zones, peak/anytime, off-peak (after 9:30am on weekdays), in-boundary, out-boundary, and sold with Railcard discount.

Please see the table below showing the Day Travelcard sales by calendar year: 
Day Travelcards     
       
OperatorValidityAgeZones202020212022
TFLOFF-PEAKAdultZones 1 to 4000
TFLOFF-PEAKAdultZones 1 to 6545,551730,5061,800,761
TFLOFF-PEAKAdultZones 1 to 947,46983,958197,188
TFLOFF-PEAKChildZones 1 to 4000
TFLOFF-PEAKChildZones 1 to 683,691201,078409,026
TFLOFF-PEAKChildZones 1 to 98,78920,75339,064
TFLPEAKAdultZones 1 to 492,40773,873232,192
TFLPEAKAdultZones 1 to 622,49919,69046,368
TFLPEAKAdultZones 1 to 94,9574,93712,991
TFLPEAKChildZones 1 to 417,5669,12039,014
TFLPEAKChildZones 1 to 63,6212,26114,047
TFLPEAKChildZones 1 to 93455281,798
TOC INOFF-PEAKAdultZones 1 to 4000
TOC INOFF-PEAKAdultZones 1 to 6473,622645,368978,229
TOC INOFF-PEAKChildZones 1 to 4000
TOC INOFF-PEAKChildZones 1 to 673,546163,108230,562
TOC INPEAKAdultZones 1 to 4214,887187,809387,916
TOC INPEAKAdultZones 1 to 6139,284146,676243,380
TOC INPEAKChildZones 1 to 48,43214,57626,291
TOC INPEAKChildZones 1 to 65,23810,22716,465
TOC OUTOFF-PEAKAdultZones 1 to 63,111,9724,584,1367,304,727
TOC OUTOFF-PEAKChildZones 1 to 6261,876586,6001,008,990
TOC OUTPEAKAdultZones 1 to 61,340,0131,341,6962,420,850
TOC OUTPEAKChildZones 1 to 69,28618,16027,205

Note:
TOC IN = Travelcards sold for travel wholly within the Travelcard Zones
TOC OUT = Travelcards sold which include an element of travel beyond the Travelcard boundary.

Can you publish the number of PAYG daily and weekly caps made in the last 3 years, split by buses and trams, all-modes (Tube, DLR, National Rail etc.) equivalent to Travelcard, Oyster, Contactless, Smartphone (via Apple and Google Pay).

Please see the table below:
 
Oyster caps202020212022
Bus daily cap1,730,0092,228,1242,585,798
Travelcard daily cap8,775,8568,775,62613,817,781
Bus weekly cap237,665307,326328,222
Travelcard weekly cap0170,711602,313
    
CPAY caps   
Bus daily cap1,535,0452,801,3873,846,345
Travelcard daily cap15,871,13322,841,62437,759,684
Bus weekly cap223,489413,957585,612
Travelcard weekly cap1,254,0681,451,2942,142,292
    
Incomplete rail journeys   
In only6,453,0429,283,86513,558,876
Out only6,066,0148,850,85112,644,133

Can you publish the number of maximum fares (including missing touch in/out and staying over the journey times) in the last 3 years on Oyster (including ZIP), Contactless and Smartphone?

This information is available on our website using the two links below.
https://tfl.gov.uk/corporate/publications-and-reports/oyster-card#on-this-page-4
https://tfl.gov.uk/corporate/publications-and-reports/contactless-payment

Can you publish the number of maximum fares that were corrected/refunded in the last 3 years on Oyster (including ZIP), Contactless and Smartphone?

Please see the table below for the number of system generated refunds (autofill). Please note that autofill’s for Oyster are only recorded from when weekly capping on Oyster went live on 20 September 2020.
 
Contactless 
2022/23 (to date)9,117,169
2021/228,107,847
2020/212,667,765
2019/208,989,960
  
Oyster 
2022/23 (to date)2,546,090
2021/22 1,742,236
2020/21 (from 20/09/2020)506,126

If this is not the information you are looking for, please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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