Analysis of Oyster pay as you go journeys

We publish statistics relating to pay as you go journeys made using Oyster cards. The information is presented by four-weekly accounting periods starting in April 2014 and includes:

  • Numbers of bus and tram journeys; LU/DLR journeys; National Rail journeys
  • The revenue associated with these journeys
  • The number of incomplete rail journeys (ie journeys where a customer has only touched in or touched out) and associated revenue, for which a maximum fare is typically charged
  • Details relating to the various means by which incomplete journeys are corrected and/or refunded when a customer has been charged a maximum fare. This includes: automatic completion, whereby the TfL automatically corrects and/or refunds a maximum fare in certain circumstances, self-serve refunds, where customers have applied for a refund through their TfL online account or via the TfL Customer Services helpline and at stations, where staff can assist a customer to obtain an Oyster refund
  • Further information on incomplete journeys and maximum fares is included within the spreadsheet

See the Oyster and Contactless Dashboard.

Oyster card sales by outlet

Incomplete pay as you go with Oyster

We publish the number of journeys made where customers have forgotten to touch in or out (called 'incomplete journeys') and the refunds we have automatically made.

If a customer has not touched out at the end of their journey and been charged a maximum fare, and the journey history of the card suggests an occasional failure to touch out, we try to use the card history to work out their likely destination.

If they are due a refund, it is loaded back onto their Oyster card the next time they touch in or out at the station they use most often. We publish the number of these refunds.