Service delay refund claims

The report shows the total number of claims we have received by month since January 2013, as well as the total value of refunds and the average refund value per customer.

Go to the Oyster card publications and reports page for information on the number of Oyster card refunds we pay, and to the Contactless publications and reports page for information on the number of contactless refunds.

Go to Refunds and replacements if you want to claim a refund.

Service Delay Refunds Dashboard

Service delay refunds report

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