This page includes information about refunds for service delays.
Information about Oyster card refunds can be found on the Oyster card page; Contactless refund information can be found on the Contactless page.
If a service is delayed for a reason within our control it may be possible to claim a refund. For more information, see our service delay refunds.
Here we publish the number of claims received and paid by month, since January 2013.