Contactless payment

Contactless payment cards can be used to pay for single journeys across the TfL network. This information shows the number of cards that have been used since we launched the system.

We publish statistics relating to pay as you go journeys made using contactless payment cards. The information is presented by four-weekly accounting periods starting in April 2014 and includes:

  • Numbers of bus and tram journeys; London Underground/DLR journeys; National Rail journeys
  • The revenue associated with these journeys
  • The number of incomplete rail journeys (ie journeys where a customer has only touched in or touched out) and associated revenue, for which a maximum fare is typically charged
  • Details relating to the various means by which incomplete journeys are corrected and/or refunded when a customer has been charged a maximum fare. This includes automatic completion, whereby the TfL automatically corrects and/or refunds a maximum fare in certain circumstances and self-serve refunds, where customers have applied for a refund through their TfL online account or via the TfL Customer Services helpline
  • Further information on incomplete journeys and maximum fares is included within the spreadsheet