Hi TfL, I am looking to understand the breakdown in frequent users of the underground or busses (or other tfl transport) i.e., those who use it 4+ times a day, in the number of users who use an Oyster card vs. any other type of travel pass (e.g. smartphone, debit or credit card, paper ticket). If there is an age breakdown that would be good as well. Is there also a way to find out how many people have downloaded the TfL app? (or used it if that's able to be made available)? Thanks

---

TfL Ref: FOI-2196-1920

Thank you for your email which we received on 22 October 2019.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm we do hold the information you require. You asked:

I am looking to understand the breakdown in frequent users of the underground or busses (or other tfl transport) i.e., those who use it 4+ times a day, in the number of users who use an Oyster card vs. any other type of travel pass (e.g. smartphone, debit or credit card, paper ticket). If there is an age breakdown that would be good as well.

Unfortunately, from the description provided, we are unable to identify the information you require. To enable us to assist with your request, please provide a more detailed description of the information you’re seeking. It would be particularly helpful if you could advise what you mean by ‘breakdown in frequent users’, specify the type of modes you are interested in and provide a time period you would like us to cover. In the meantime, please see some published information which may satisfy your request.

We publish Oyster card, contactless and Travelcard statistics on usage here: https://tfl.gov.uk/corporate/publications-and-reports/oyster-card#on-this-page-3

For information about daily passenger usage data broken down by mode of transport and ticket type, please see our recently published FOI response here:

https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-3414-1819

Please also read our latest Travel in London report which summarises trends and developments relating to transport in London, available at http://content.tfl.gov.uk/travel-in-london-report-11.pdf

Is there also a way to find out how many people have downloaded the TfL app? (or used it if that's able to be made available)?

We believe you refer to the TfL Oyster and contactless app. This app has had 2.1m downloads to date.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

Back to top

---