FOI request detail

policies relating to London buses

Request ID: FOI-2128-2122
Date published: 18 December 2021

You asked
I am conducting a research into the relationship between policy and customer satisfaction. I would like to get hold of TFL policies relating to London buses and it’s passengers.

We answered

TfL Ref: FOI-2128-2122

Thank you for your email which we received on 13 December 2021 asking for information about London bus policies.
 
Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act) and our information access policy.  I can confirm TfL holds some of the information you require.

Whilst we are unable to identify the information you require from the description provided, I would like to refer you to the Big Red Book which is a guide for London Bus drivers which you may find useful, available here https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-0821-2021

More information about buses performance and customer satisfaction can be found at the following links;

https://tfl.gov.uk/corporate/publications-and-reports/buses-performance-data#on-this-page-1

https://tfl.gov.uk/corporate/about-tfl/how-we-work/our-customer-commitments

https://board.tfl.gov.uk/documents/s16606/csopp-20211007-item5b-quarterly-customer-service-op-performance-report-app1.pdf

In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Eva Hextall
FOI Case Officer

FOI Case Management Team
General Counsel
Transport for London
 

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