FOI request detail

Incomplete fares

Request ID: FOI-1942-1617
Date published: 06 March 2017

You asked

Under the Freedom of Information Act can I ask for the following information: Over the last four years how many maximum fares (Zones 1-9) have recorded? Can I have the amount that raised for TfL over the last four years? Can I have that data broken down by year. Do you have an estimate on how much of point 2 is down to incomplete journeys? If so, can I have that data broken down from the last four years? I would like all this data by calendar years please.

We answered




TfL Ref: FOI-1942-1617


Thank you for your request received by Transport for London (TfL) on 9 January 2017 asking for information about maximum fares.


Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.


Please note that an incomplete journey will normally incur a maximum Zone 1-6 fare, not a 1-9 fare. The information you have requested both for Oyster and contactess cards can be found on our website at the following links:


Note that information on Incomplete journeys is contained both within the spreadsheets labelled as such, but also within the sheets relating to “pay-as-you-go” journeys.


In accordance with Section 21 of the FOI Act we are not obliged to provide you with the requested information as it is accessible to you elsewhere


If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.


Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.


Yours sincerely


Lee Hill

Senior FOI Case Officer


FOI Case Management Team

General Counsel

Transport for London





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