Request ID: FOI-1397-2223 Date published: 22 September 2022
You asked
I would like to know how many incomplete journeys are charged for on a yearly basis.
I was at the o2 seeing a band. After the event, the gates were kept open at Greenwich tube, and the gates were not active. I tapped out at West Kensington, and was charged £6 for an incomplete journey. There was no member of staff to ask, so i drove to Earls Court and was told that at midnight, the oyster card would reset.
Apparently this is normal after a large event such as the o2.
However, my oyster card did not reset, so tfl had £3.40 of my money.
On a one-off, whilst it is annoying, I'm not going to moan too much over £3.40.
But, if my journey is only one of hundreds of thousands, then there is a problem.
Hence my question.
We answered
Our ref: FOI-1397-2223/GH
Thank you for your request received by Transport for London (TfL) on 9 September 2022 asking for information about Incomplete journey charges.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.