Bus safety

Bus collision data

We publish two sets of data related to bus collisions and casualties. IRIS is our incident management system, made up of bus incidents that are reported directly by bus operators. It covers all incidents, including 'damage only' (where the only damage which occurs is to the bus itself or surrounding objects). The data is published on the TfL website every quarter.

View our bus safety data

STATS19 is the national data set of road traffic collisions involving human death or personal injury, occurring on the public highway and notified to the police within 30 days of occurrence, and in which one or more vehicles are involved. We publish provisional data provided by the police on a quarterly basis and finalised annual data in June the following year, in line with national DfT statistics.

View our road safety data

Bus collision investigations

Bus operators undertake their own investigations of road collisions, focusing on the root cause of the incident. This is different from police investigations, which seek to determine if a crime has been committed.

For major incidents, including fatalities and serious injuries, we gather relevant information from operators, police agencies, boroughs, coroners, the Driver and Vehicle Standards Agency and others. We review each incident regularly as part of our internal governance process. This is to ensure that immediate and root causes are identified, and the right action taken. We share key findings with stakeholders, including bus operators.

From summer 2016 we will publish a summary of the findings of incidents that have been investigated.

Contract and performance management

London Buses use a range of data as part of the assessment of an operator's ability to provide a safe service. Unsatisfactory performance can lead to the failure to win new contracts.

View our bus tenders information

We are updating our bus contracting system to improve how we use road safety KPIs, and promote an even greater focus on safety. We are developing a safety scorecard which will combine all of our monitoring systems and KPIs, and will use this in our contracting and performance management with bus operators. The specific objective of the new proposals is to reduce the number of KSIs on the London bus network.

Vehicle design

As part of our bus safety programme we are developing a new safety standard for buses. This will identify a package of safety measures, including elements of primary safety (to prevent collisions) and secondary safety (to mitigate the impact of collisions). This will be developed and tested on London Buses throughout 2016 and incorporated into new buses being introduced to the fleet from September 2017.

Incident support service

The incident support service is dedicated to assisting people affected by incidents where someone is killed or seriously injured. The incident support service will be the first point of contact for those affected, helping to solve practical problems resulting from the incident.

The incident support service will also provide ongoing support both during and following investigations. This includes making victims aware of relevant transport safety organisations and what support they offer, as well as letting them know about business partners and charities who provide professional specialist services.

Find out more about our incident support service

Bus driver training and recruitment

As part of the Mayor's objectives to make London's streets safer, we have been working closely with London's bus operators to develop a new type of training for bus drivers. The training, called 'In the Zone', encourages greater awareness of the risks that we take when we're on the road, whether as a driver or a vulnerable road user such as a pedestrian, cyclist or motorcyclist. With this training, we encourage drivers to change how they assess risks, with the aim of reducing the number of incidents on London's roads. This training will be delivered to all bus drivers by late 2016.

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