We sometimes need to collect your personal information so that we can provide you with the full range of our services and carry out our statutory functions. Here, we outline our obligations and your rights under the Data Protection Act 1998, which regulates the use of personal information by all private and public sector organisations.

TfL website

Our website privacy statement and Cookies page explain:

  • What information we may collect about you online
  • How we will use the information collected
  • How we protect the information you give us
  • The use of cookies and how to manage them
  • The use of web beacons

TfL services

If you are asked to provide information when applying for, or using, specific TfL services (eg the Zip Oyster photocard or Santander Cycles schemes) these pages outline how we use and protect this information.

Service messages and marketing

If you are currently receiving service messages or marketing communications from TfL and no longer wish to do so, please let us know by emailing unsubscribe@tfl.gov.uk.

Third-party sites

Our website contains links to sites owned and operated by third parties. They have their own privacy policies, and we urge you to review them before browsing those sites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.