We work with organisations and elected representatives that speak for our customers. This includes local and national government, business, passenger representatives, statutory watchdogs, consumer groups, think tanks and the voluntary sector.

We want to hear your views, ideas and suggestions, including the problems you and your communities may face. These teams will be happy to help you: 

Public Affairs and External Relations

The team is responsible for the overall management of our relationships with UK and London political representatives, London boroughs, organisations and business.

Government Relations

The Government Relations team looks after our relationships with Government departments, ministers, MPs, peers and London Assembly Members.

Contact the team: MembersCorrespondence@tfl.gov.uk

National and Regional Partnerships

This team looks after our relationships with a range of strategic stakeholders who speak for our customers and users.

This includes business, industry bodies, road user groups, passenger representatives, statutory watchdogs, consumer groups, think tanks and organisations representing London's diverse communities; including older and disabled people, young people, parents, Black, Asian and Minority Ethnic (BAME) and Lesbian, Gay, Bisexual and Trans (LGBT+).

Contact the team: customerservice@tfl.gov.uk

Boroughs

The Local Community Partnership team works with London's 32 boroughs and the City of London to improve transport across the Capital.

Local transport initiatives include road safety schemes, town centre improvements, and walking and cycling projects.

Find out more about what we do in the Boroughs section.

Contact: boroughengagement@tfl.gov.uk

Charity requests

We receive many requests to support charities. As a not-for-profit organisation and statutory body, we need to consider a number of legal, operational and budgetary constraints when reviewing requests from charities. Find out more about our work with charities.

In most cases, we'll only be able to meet requests that can help us to carry out our function of providing transport in London. We are not able to agree to most requests.

To ensure a fair and consistent approach to how we consider these requests, we have created charity request guidance.

Contact: tflcharities@tfl.gov.uk

Accessibility

Older and disabled people's organisations, equality groups and anyone interested in the accessibility of the transport network can email us at tflaccessibility@tfl.gov.uk.