How can we help?

  • Offers and tickets to London's key attractions such as Madame Tussauds, London Eye, London Dungeon, View from the Shard, London Sea Life centre, Sightseeing tours, theatre shows and much more
  • How to travel on our network and advice on anything that may affect your journey
  • Choosing and buying the right travel tickets
  • Booking and advice on rail and coach tours in Britain and Paris
  • Travelling to Heathrow, Stansted or Gatwick airport and other transport services between central London and airports
  • How to use our accessibility services and tools for your journey
  • How to apply for refunds

Locations and opening hours

Visitor Centre Sunday to Wednesday
(plus bank holidays)
Thursday to Saturday

Liverpool Street
Liverpool Street Underground station

08:30-17:00

08:30-18:30

Piccadilly Circus
Piccadilly Circus Underground station

09:30-16:00

09:30-16:00
Victoria
Opposite platform 8
Victoria rail station
08:30-18:00 08:30-18:30
King's Cross
King's Cross Underground station
Western Ticket Hall near St Pancras

08:30-18:00

08:30-18:30
Paddington
Opposite Platform 1
Paddington rail station    

09:30-16:00

09:30-16:00

Gatwick Airport North Terminal
Arrivals hall

08:00-16:30

08:00-16:30

Gatwich Airport South Terminal
Arrivals hall

08:00-18:00 08:00-18:00
Heathrow
Heathrow Terminals 2 & 3 Underground station

08:00-19:30

08:00-19:30