Charge amendments

You can ask to change the start date of a Low Emission Zone Charge, the vehicle, or both the start date and vehicle.

  • Amendments cannot be made for any dates in the past
  • You can only change the start date of a charge if it starts today or on a future date
  • You will need the:
    - Vehicle Registration Mark
    - Receipt number and the charge start date of the charge you want to apply to amend

Refunds

If you decide not to use your vehicle in the Low Emission Zone you can request a refund of the charge providing you apply either on the day of travel or prior to it.

We don't refund charges for dates in the past.

To request a refund you will need the:

  • Vehicle Registration Mark
  • Receipt number and charge start date for the charge you want refunded