DLR Community Ambassadors

Community ambassadors provide services including

  • Careers talks to students at schools and local colleges
  • Information on how to use the DLR safely
  • Liaise with local communities by holding open days at supermarkets, libraries and community centres
  • Offer accessibility trips and ticket machine training for residents who need a little extra assistance. As part of our accessibility offerings, we will accompany a group from a start station to an end station 
  • Offer mobility scooter training to mobility scooter users to enable them to be safe users on the railway
  • Facilitate the Back on Track scheme restoring passenger confidence and enabling them to travel confidently on the railway
  • Undertake safety talks to demonstrate the importance of railway safety 
  • Manage the Adopt a Station programme with local stakeholders 
  • Attend events such as residents' coffee mornings, parent-and-toddler groups and parents' forums to give travel advice and answer questions on using the DLR
  • Provide DLR with feedback on concerns within the community
  • Face to face engagement at unstaffed DLR stations

Drop-in sessions

Our ambassadors can offer information and advice about travelling on the DLR, engineering works and accessibility trips. Email ambassadors@keolisameydlr.co.uk to book a drop in sessions at your local library or community centre.


Contact DLR

Phone: 0343 222 1234 (DLR Lost Property 020 7363 9550)
Fax: 0343 222 7000
Textphone: 0800 112 3456

(call charges may apply)
08:00-20:00 seven days a week

TfL Customer Services

4th Floor
14 Pier Walk
London SE10 0ES

Online form
General enquiries
Feedback about DLR staff