We're doing maintenance for Oyster and contactless accounts

Sorry for the disruption.

We're working to get our website back to normal. In the meantime, here are some useful links:

Help & contacts

See answers to frequently asked questions, useful links and contacts

Contact us about contactless

Send us your questions or feedback about contactless

Contact us about Oyster

Send us your questions or feedback about Oyster

Oyster card

What is an Oyster card and how can I use it?

Buying tickets and Oyster

Buy tickets and Oyster cards online and from places across London

Contactless

What is contactless and how do I use it?

My contactless card doesn't work?

Your contactless card might sometimes not work on our transport

Touching in and out

Always touch in and out on a yellow card reader to pay the right fare for your travel

Card clash

Keep your contactless and Oyster cards separate when touching a yellow card reader

Maximum journey times

Keep within the maximum journey time when you're travelling so you don't pay more

Touch a pink card reader

Pink card readers charge the right fare by showing us you didn't go through Zone 1

Pay as you go caps

Make as many pay as you go journeys as you like and we'll cap your fare

Status updates

Check the status of the Tube, DLR and London Overground