Send us your question or feedback by completing the form below. We aim to reply within 10 working days.
This form is for general enquiries about travel using contactless. Do not give us your contactless payment card details here.
If you were delayed or want a refund on your contactless card, you can sign in to your account. If you don't have an account, you can sign in as a guest.
All fields are required unless they're marked as optional
You can upload up to three documents to help us answer your enquiry.The maximum size per file is 32MB.
Transport for London (TfL), its subsidiaries and service providers will use your personal information for the purposes of processing your feedback, providing you with a response, or the information or services you have requested, and the provision of travel related information. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. To find out more about how TfL handles personal data, see our Privacy and cookies pages.