If you have a new or replacement contactless card, you might not be able to make a contactless payment until you've made your first chip and PIN transaction. This is a security measure applied by your card issuer.
Also check the 'Valid From' date to ensure it's ready to be used.
If you can make chip and PIN transactions with your card but it's not working for travel on our services, it may be because:
Sometimes your card won't be accepted, even though you've used it before to travel on our services.
This could be because:
This may be because your bank account doesn't have enough money to pay for your journey.
If this happens you'll need to get your card reauthorised.
You can do this in two ways:
Once your card's been reauthorised, wait 30 minutes before travelling.
Sometimes your card may be accepted by our card readers, but the payment is declined by your card issuer.
If this happens:
To pay your unpaid fare:
Once you've paid your unpaid fare, wait 30 minutes before travelling.
If you don't pay your unpaid fare through your account or by phone, we'll try by sending requests to your card issuer.
If the payment is successful, this could appear on your bank statement up to 30 days after you travelled.
If your card has failed revenue inspections or we have detected suspicious travel, we may stop it from further use.
You'll need to contact your card issuer if your card is damaged and no longer recognised by card readers.
You'll need to contact your card issuer if your card has expired.
Top up online, see your journey and payment history and apply for refunds