Request ID: FOI-2938-2122 Date published: 11 April 2022
You asked
Dear Transport for London,
I am looking into some details of cancellations on the Metropolitan Line. Please provide me with the following information:
1) Broken down by day, between the dates of March 7th and March 19th 2022, the number of trains that were cancelled on (i) the Uxbridge branch (ie. trains to/from Uxbridge from Metropolitan line destinations) and (ii) on the Watford branch
2) (i) Criteria for the Uxbridge branch of the Metropolitan Line to have minor or severe delays
(ii) Confirmation why the TfL Service Status was not updated on 19/3/22 at around 18:40, when there was a 22 minute gap on the Uxbridge branch, meaning two consecutive cancellations
We answered
TfL Ref: 2938-2122
Thank you for your request received by Transport for London (TfL) on 19 March 2022 asking for information about Metropolitan line cancellations. Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked: I am looking into some details of cancellations on the Metropolitan Line. Please provide me with the following information:
1) Broken down by day, between the dates of March 7th and March 19th 2022, the number of trains that were cancelled on (i) the Uxbridge branch (ie. trains to/from Uxbridge from Metropolitan line destinations) and (ii) on the Watford branch 2) (i) Criteria for the Uxbridge branch of the Metropolitan Line to have minor or severe delays (ii) Confirmation why the TfL Service Status was not updated on 19/3/22 at around 18:40, when there was a 22 minute gap on the Uxbridge branch, meaning two consecutive cancellations
Our answers are as follows:
Please see the data you asked for attached – please refer to the notes PDF for information on the limitations of the data we have provided.
2) (i) Please see the table below that defines the criteria for minor and severe delays on the Uxbridge branch of the Metropolitan line.
2) (ii) Service status requires the relevant line control centre (in this case Hammersmith SCC) to notify London Underground Control Centre (LUCC) of the issue to enable the message to be changed. Unfortunately on this rare occasion, there was an oversight and the service status was not updated.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas FOI Case Management Team General Counsel Transport for London
