Underground services performance
Most of our regular performance figures are updated every four weeks - defined as a period - and show a range of service and network-related matters. Some measures are updated once a quarter.
Latest performance figures
Period 9 - 2019/20 (from 10 November to 7 December 2019)
|Passenger journeys||117.39 million|
|Lost customer hours||4.9 million|
|Customer satisfaction (out of 100)||83 (Q2)|
|Excess journey time||6.48 minutes|
Further information on Tube performance, for the current and previous periods, can be found in the Performance data almanac here:
We regularly report to the Rail & Underground Panel on our performance against other metros around the world.