Underground services performance

Most of our regular performance figures are updated every four weeks - defined as a period - and show a range of service and network-related matters. Some measures are updated once a quarter.

Latest performance figures

Period 5 2016/17 (from 24 July 2016 to 20 August 2016)

Passenger journeys
101.1 million
The number of journeys made was 6.5 million higher than the same period last year.
Customer satisfaction (out of 100) 85In Quarter 1 of 2016/17 the overall customer satisfaction score remained on target at 85.
Lost customer hours1.50 million
Network LCH improved in Period 5 and was better than the moving annual average.

The full London Underground performance report for Period 5 2016/17, which also contains explanations of performance measures and reporting dates, is available here:

Earlier performance figures

This 'Building our Capital' report explains London Underground's performance and achievements since 2008/09:

Building our Capital: Five years of delivery by London Underground (PDF 1.6MB)

Performance reports for previous periods

Period 4 2016/17 performance figures (PDF 1.43MB)
Period 3 2016/17 performance figures (PDF 1.34MB)
Period 2 2016/17 performance figures (PDF 1.31MB)
Period 1 2016/17 performance figures (PDF 1.24MB)
Period 13 2015/16 performance figures (PDF 1.30MB)
Period 12 2015/16 performance figures (PDF 1.36MB)
Period 11 2015/16 performance figures (PDF 1.40MB)
Period 10 2015/16 performance figures (PDF 1.43MB)
Period 9 2015/16 performance figures (PDF 1.40MB)
Period 8 2015/16 performance figures (PDF 1.43MB)
Period 7 2015/16 performance figures (PDF 1.45MB)
Period 6 2015/16 performance figures (PDF 1.54MB)
Period 5 2015/16 performance figures (PDF 1.45MB)
Period 4 2015/16 performance figures (PDF 1.32MB)
Period 3 2015/16 performance figures (PDF 1.39MB)
Period 2 2015/16 performance figures (PDF 1.34MB)
Period 1 2015/16 performance figures (PDF 1.67MB)
Period 13 2014/15 performance figures (PDF 1.24MB)
Period 12 2014/15 performance figures (PDF 1.08MB)
Period 11 2014/15 performance figures (PDF 1.11MB)
Period 10 2014/15 performance figures (PDF 1.01MB)
Period 9 2014/15 performance figures (PDF 2.10MB)
Period 8 2014/15 performance figures (PDF 1.37MB)
Period 7 2014/15 performance figures (PDF 1.29MB)
Period 6 2014/15 performance figures (PDF 1.22MB)
Period 5 2014/15 performance figures (PDF 1.36MB)
Period 4 2014/15 performance figures (PDF 1.31MB)
Period 3 2014/15 performance figures (PDF 1.29MB)
Period 2 2014/15 performance figures (PDF 1.30MB)
Period 1 2014/15 performance figures (PDF 1.23MB)

Performance data almanac

You can also find further latest and earlier information on Tube performance in the Performance data almanac (XLS 1.55MB).

Benchmarking Report

We regularly report to the Rail & Underground Panel on our performance against other metros around the world.

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