Most of our regular performance figures are updated every four weeks - defined as a period - and show a range of service and network-related matters. Some measures are updated once a quarter.

Latest performance figures

Period 13 2017/18 (from 4 March 2018 to 31 March 2018)

Passenger journeys
105.1 million
The number of journeys made was lower than the previous period.
Customer satisfaction (out of 100) 85 In Quarter 4 of 2017/18 the overall customer satisfaction score was on target.
Excess journey time 4.98 minutes
Network excess journey time improved and was lower than the previous period.

Further information on Tube performance, for the current and previous periods, can be found in the Performance data almanac here:

Earlier performance figures

This 'Building our Capital' report explains London Underground's performance and achievements since 2008/09:

Building our Capital: Five years of delivery by London Underground (PDF 1.6MB)

Performance reports for previous periods

Period 13 2016/17 performance figures (PDF 2.49MB)
Period 12 2016/17 performance figures (PDF 2.13MB)
Period 11 2016/17 performance figures (PDF 1.75MB)
Period 10 2016/17 performance figures (PDF 1.40MB)
Period 9 2016/17 performance figures (PDF 1.48MB)
Period 8 2016/17 performance figures (PDF 1.34MB)
Period 7 2016/17 performance figures (PDF 1.86MB)
Period 6 2016/17 performance figures (PDF 1.18MB)
Period 5 2016/17 performance figures (PDF 1.58MB)
Period 4 2016/17 performance figures (PDF 1.43MB)
Period 3 2016/17 performance figures (PDF 1.34MB)
Period 2 2016/17 performance figures (PDF 1.31MB)
Period 1 2016/17 performance figures (PDF 1.24MB)

Benchmarking Report

We regularly report to the Rail & Underground Panel on our performance against other metros around the world.