Most of our regular performance figures are updated every four weeks - defined as a period - and show a range of service and network-related matters. Some measures are updated once a quarter.

Latest performance figures

Period 6 2018/19 (from 19 August to 15 September 2018)

Passenger journeys
97.4 million

Lost customer hours 1.3 million
Customer satisfaction (out of 100) 83 (Q2)
Excess journey time 3.41 minutes

Further information on Tube performance, for the current and previous periods, can be found in the Performance data almanac here:

Benchmarking Report

We regularly report to the Rail & Underground Panel on our performance against other metros around the world.