Underground services performance

Most of our regular performance figures are updated every four weeks - defined as a period - and show a range of service and network-related matters. Some measures are updated once a quarter.

Latest performance figures

Period 9 - 2019/20 (from 10 November to 7 December 2019)

Passenger journeys 117.39 million  
Lost customer hours 4.9 million  
Customer satisfaction (out of 100) 83 (Q2)  
Excess journey time 6.48 minutes  

Further information on Tube performance, for the current and previous periods, can be found in the Performance data almanac here:

Benchmarking Report

We regularly report to the Rail & Underground Panel on our performance against other metros around the world.