Journeys from Hounslow East and end in max fare charged
Request ID: FOI-2262-1819
Date published: 20 December 2018
You asked
1.how many journeys start from Hounslow East and end in max fare charged before end of that day's TFL charge period (which is at 3:59am next day)
2.how many of above journeys are "everyday office commute journeys" - people starting and coming back to Hounslow East for >= 4 days of week.
3.in how many of above journeys, TFL has issued refunds
4.In how many of above journeys, TFL hasn't issued refunds and customer forgot to claim the over charged money back - whats the total of this amount
We answered
TfL Ref: 2262-1819
Thank you for your request received by Transport for London (TfL) on 22 November 2018 asking for information about fares and ticketing.
Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. I can confirm we do hold some of the information you require. You asked:
Under "RIGHT TO INFORMATION" act - I wish to know, for last 1 year.
1.how many journeys start from Hounslow East and end in max fare charged before end of that day's TFL charge period (which is at 3:59am next day)
2.how many of above journeys are "everyday office commute journeys" - people starting and coming back to Hounslow East for >= 4 days of week.
3.in how many of above journeys, TFL has issued refunds
4.In how many of above journeys, TFL hasn't issued refunds and customer forgot to claim the over charged money back - whats the total of this amount
The information you requested in your first point is available on our website using the following link: https://tfl.gov.uk/corporate/publications-and-reports/oyster-card#on-this-page-4
In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.
For the other three parts of your request, we do not hold the information you are requesting to that level of detail on the reasons for customer journeys. In addition, we only retain Oyster data for the previous 8 weeks not for the whole year.
If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas
FOI Case Management Team
General Counsel
Transport for London
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