Dear

TfL Ref: FOI-1905-1617

Thank you for your email received by Transport for London (TfL) on 3 January 2017 asking for information about the Sarah Hope line.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.

We set up the Sarah Hope line to provide comprehensive help and support to people injured during, or affected by, a serious incident involving any of our services. The helpline, staffed by a dedicated TfL support team, provide a range of practical and emotional help to those affected, including helping with travel, accommodation and other needs following an incident.

This also includes referral to a number of specialised support services, including counselling, where there is an identifiable need for additional support. Please see the attached spreadsheet with a list of the organisations we have identified as being in a position to offer specialised support services to which we can refer callers.

Further details of this can be found at the following link: https://tfl.gov.uk/campaign/incident-support-service

The Sarah Hope Line is totally confidential and we ensure that the privacy of our customers is going to be maintained with any service we may use, both for our customers peace of mind, and our own

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Lee Hill

Senior FOI Case Officer

FOI Case Management Team

General Counsel