Request ID: FOI-1895-2122 Date published: 02 December 2021
You asked
1. How many passengers have been denied travel since the introduction of the revised Conditions of
Carriage?
2. How many passengers have received a fine since the introduction of the revised Conditions of
Carriage?
We answered
TfL Ref: FOI-1895-2122
Thank you for your request of 10th November 2021 asking for information about mask-wearing on TfL services.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.
Specifically you asked:
“1. How many passengers have been denied travel since the introduction of the revised Conditions of Carriage?
2. How many passengers have received a fine since the introduction of the revised Conditions of Carriage?”.
I can confirm that we hold the information you require.
In answer to question 1, between 19th July 2021 (the date of the change) and 10th November 2021 (the date of your request):
- 408 people were prevented from boarding a TfL service or entering a TfL station;
- 126 were directed to leave a TfL service or station.
The answer to the second question is none, as the Conditions of Carriage did not allow the issuing of fines during this period.
Note that the most up-to-date information on the wearing of face coverings on TfL services can be found on our website here:
If this is not the information you are looking for please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely,
David Wells FOI Case Officer FOI Case Management Team General Counsel Transport for London
