Wear a face coveringYou must wear a face covering for your entire journey
The latest scientific advice says that face coverings can help reduce the chance of infecting others.
- Your face covering must cover both your mouth and nose
- Customers using taxis and private hire vehicles should also use a face covering for the duration of all journeys
- Face coverings can be a simple cloth that covers the nose and mouth. They can be made using items found in the home or in many shops open across London. Find out how to make a face covering
Our enforcement officers are working to ensure compliance and people may be refused entry or risk a fine or prosecution if they do not comply.
Who needs to wear a face covering
A small number of customers are not required by law to wear face coverings. People who do not need to wear a covering are listed below.
If you are exempt from wearing a face covering, you can download and print the card below and carry it with you. You may want to print it and wear it on a lanyard or attach it to your clothing. You can show it if you are asked why you are not wearing a face covering. We will also recognise similar cards that may have been issued by other transport operators. You can also display it on your phone.
If you do not have a printer or a smartphone, you can contact us and we will print and post a card to you. Call 0343 222 1234 (charges may apply).
Some TfL staff may also use this card.
Face coverings exemption card
Face coverings exemptions
The requirement to wear a face covering on TfL's public transport stations, platforms and services does not apply to:
- Children under the age of 11
- Employees of, or persons providing agreed services to, TfL
- Police constables (including British Transport Police officers) acting in the course of their duty
- Members or employees of the emergency services responding to an emergency
You also do not need to wear a face covering if you have a good reason not to, such as if:
- You have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering
- Putting on, wearing or removing a face covering would cause you severe distress
- You are travelling with, or providing assistance to, someone who relies on lip reading to communicate
- You are travelling to avoid injury or escape the risk of harm, and you do not have a face covering with you
- You need to remove it during your journey to avoid harm or injury or the risk of harm or injury to yourself or others
- You need to eat, drink, or take medication you can remove your face covering
- You are asked to remove your face covering by a police officer or other official, for example to check your railcard
Our staff will wear a face covering if they are working in a public area, unless they are exempt for medical reasons. You may notice our staff working in non-customer facing roles without a face covering. This could include staff carrying out maintenance or driving a train or bus.
On buses we have installed a protective film and sealed gaps around the driver's cab screen to protect our staff and customers. Because of this, our bus drivers are not required to wear face coverings when inside the driver's cab.