TfL Ref: 1750-2324
Thank you for your request received by Transport for London (TfL) on 22 August 2023 asking for information about London Tram services, following previous correspondence with Customer Services about requesting a Tram vehicle to stop on request.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked:
i) What other currently TFL labelled requirements are actually no longer required?
We can advise that the Stop Request Label is still a requirement under The Road and Rail Accessibility Acts for London Tram services.
ii) The date at which the request stop action was no longer required?
The policy for Tram services was changed on 6 May 2009.
iii) The dates when the signs in the trams were last replaced, both for old and new style trams. I have, since this was raised, noticed some trams do not have the labels at all. Does that then put them in breach of PSVAR?
During the pandemic, new signage was installed across both the older and newer fleets during this time. The older fleet of trams signage was last replaced fleet wide, during their mid-life refresh programme during 2017, whilst the newer fleet of trams are due a mid-life refresh within the next few years.
In the meantime, interiors of all trams are checked regularly as part of routine maintenance, with any damaged or missing signage replaced, whilst updates to signage are completed as and when required.
In addition could you please provide details of how this change of requirement (no longer requiring pressing the button to stop the tram/open the door) was notified to the travelling public?
Passengers can still use the Stop Request button, which is provided on all Trams, to request the tram to stop, bring the driver’s attention to open a closed door, or, for example, when a passenger requires additional time to board/alight.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
