FOI request detail

Elizabeth line access control contract

Request ID: FOI-1731-2425
Date published: 23 September 2024

You asked

Dear Crossrail Limited, Under the Freedom of Information Act, I am requesting detailed information regarding your organisations Access Control System. This information is likely known by someone within Estates, Security, or Facilities Management. Please provide the following details:
 Access Control System Overview:
 1. Current System(s): * What electronic access control system(s) do you currently have in place? Please include manufacturer of control unit & model (e.g. SALTO, PAXTON, ASSA)
 2. Access-Controlled Doors: * How many doors across all of your sites have access control systems installed? How many per each site? 
 3. Access Control Types: * Please provide a detailed breakdown of the different types of access control setups in place (e.g., magnetic lock doors, electric strike doors, battery-operated electronic handle sets, battery-operated electronic cylinders, etc.).
 4. System Age: * When was your current access control system installed? Which company installed it? 
 5. System Integration: * Is your access control system integrated with your ID card production or other systems (e.g., time and attendance, building management/CCTV and/or fire/security alarm systems)? If so, which system(s) is it integrated with? 
 6. Supplier Information: * What are the names of the suppliers of your existing access control system? * Who is your current supplier for access cards and fobs, and do you purchase these directly or through your access control installers/maintenance contractors?
 7. Manufacturer and Models: * What manufacturer and model of cards and fobs do you use for your access control system? Please provide specific details of each of the exact manufacturer/model of card(s)/fob(s) that you use at each site (e.g. Paxton 692-052 Net2 Proximity ISO Cards Pack of 500 SKU: AC-PAX-692-052) together with the cost (including VAT) each month/year.
 8. Management Software: * What software is used to manage the door controllers and readers in your access control system? (e.g. Paxton Net2 Pro)
 Usage and Distribution Details: 9. Consumable Usage: * Please provide data on the monthly and annual usage/purchases of access control cards and fobs. This should include how many are issued, lost/replaced, and returned faulty/damaged each month/annum. 
 10. User Information: * How many individual users require access control cards/fobs across all sites? If possible, please provide a breakdown by site or building.
 Maintenance and Support: 11. Management and Contact Information: * Who manages your site’s access control system? Please provide a name, direct email address and direct telephone number / extension for this contact.
 12. Support/Maintenance Contracts: * Do you have a current support/maintenance contract for your access control system? If so, when does this contract expire?
 Future Plans: 13. Planned Changes: * What are the organisations plans related to the installation, upgrade, or support/maintenance of access control systems over the next three to five years?
 I would appreciate it if you could provide as much detail as possible in response to each of these questions.
 Thank you for your assistance with this request.

We answered

TfL Ref: 1731-2425, 1735-2425, 1739-2425, 1764-2425, 1765-2425
 
Thank you for your five requests received by Transport for London (TfL) on 26 August 2024 asking for information about the Crossrail, DLR, London River Services, London Underground, and Victoria Coach Station Access Control Contracts.
 
Your requests have been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy.
 
However, in accordance with section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described. Under Regulation 5(2) of the Data Protection and Freedom of Information (Appropriate Limits and Fees) Regulations 2004, we are permitted to aggregate requests where they relate to any extent to the same or similar information.
 
 We consider that the aggregate cost of complying with your five FOI requests referred to above and in sourcing all the information you have asked for in your 13 questions for each of the five business areas would considerably exceed the cost limit. Therefore we are refusing the above requests.
 
 Further guidance on how to make the best use of the FOI Act is provided on the Information Commissioner’s website at the following link: https://ico.org.uk/your-data-matters/official-information/
 
You will note that the table halfway down that page includes the following advice to FOI applicants:
 
Do….“Give the authority ample opportunity to address any previous requests you have made before submitting new ones”;
Don’t… “Submit frivolous or trivial requests; remember that processing any information request involves some cost to the public purse”;
Don’t… “Disrupt a public authority by the sheer volume of information requested. Whether you are acting alone or in concert with others, this is a clear misuse of the Act and an abuse of your ‘right to know’”, and;
Don’t…”Deliberately ‘fish’ for information by submitting very broad or random requests in the hope it will catch something noteworthy or otherwise useful.”
 
You may be interested in our 'Becoming a Supplier' pages on our website which is available at the following link: https://tfl.gov.uk/info-for/suppliers-and-contractors/become-a-tfl-supplier.
 
Please see the attached information sheet for details of your right to appeal.
 
Yours sincerely
 
 
Sara Thomas
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

Back to top

Want to make a request?

We'll email you the response within 20 working days.


We'll publish the response online without disclosing any personal information.