Request ID: FOI-1627-2324 Date published: 14 September 2023
You asked
Under the FOI, I would like to be provided with the documents explaining how after spending nearly £20Bn on Crossrail, stations including Seven Kings, Forest Gate and Maryland were not extended so that the trains could fit completely in the station.
This could include engineering appraisals, and other technical documents, and the equality impact assessment of any decisions.
I also wish to request details of the number of incidents on trains caused by passenger action because they have been unable to exit at their desired station due to the doors not opening and the number of complaints TfL gets about this problem
We answered
Our ref: FOI-1627-2324/GH Thank you for your request received by Transport for London (TfL) on 15 August 2023 asking for information about short platforms on Crossrail. Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold some of the information you require. On the East, Selective Door Opening (SDO) is used at Maryland, Manor Park, Forest Gate and Seven Kings. Customers need to board in the front seven carriages. There are customer comms in place at stations and onboard trains for this. On the West, SDO is in place at Twyford, Maidenhead, Taplow, Burnham, Langley, Iver, and Hanwell. Again, customer comms are in place at stations and onboard trains to advise customers of this. All of the stations at which SDO is required are owned by Network Rail (NR) and the assessments around platform lengthening will all be held by them. Even though the works would have been part of the On-Network element of the Crossrail Programme, the works were carried out by NR or where the platform was not lengthened, NR undertook the justification studies. The Equality Impact Assessment for the Elizabeth line is published on our website here: https://tfl.gov.uk/corporate/publications-and-reports/equality-and-inclusion-publications#on-this-page-6 We are unable to search for reports of incidents of customer action due to doors not opening, as such incidents are recorded as ‘delay minutes’ and we do not have a specific category to record this action. Since 04/11/22 we have received 14 complaints concerning doors not opening at the stations which operate SDO. If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me. If you are not satisfied with this response please see the attached information sheet for details of your right to appeal. Yours sincerely Graham Hurt FOI Case Officer FOI Case Management Team General Counsel Transport for London
