FOI request detail

Service Delay Refunds relating to the Northern Line

Request ID: FOI-1126-2425
Date published: 25 July 2024

You asked
Dear Sirs, Please would you provide a summary of the following data relating to Northern Line journeys over the period of 1st April 2023-31st March 2024* 1) The number of journeys which started or ended at West Finchley 2) The number of Service Delay Refunds granted, relating to journeys which started or ended at West Finchley 3) The number of journeys which started or ended at Mill Hill East 4) The number of Service Delay Refunds granted, relating to journeys which started or ended at Mill Hill East * If necessary it would be acceptable to provide a report across an alternative, recent 12 month period such as the 2023/24 Financial Year or 1st January 2023-31st December 2023.

We answered

Our ref: FOI-1126-2425

 

Thank you for your request received by Transport for London (TfL) on 06 July 2024 asking for information about service delay refunds for the Northern line.

 

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. 

 

I can confirm that we do hold some of the information you require. You asked:

 

Please would you provide a summary of the following data relating to Northern Line journeys over the period of 1st April 2023-31st March 2024*

  1. The number of journeys which started or ended at West Finchley

 

In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.

Please see the answer which can found on our Network Demand report available from the publications and reports link here: https://tfl.gov.uk/corporate/publications-and-reports/

 

  1. The number of Service Delay Refunds granted, relating to journeys which started or ended at West Finchley

 

Unfortunately, we do not hold the requested information in the detail required. Existing reports only consider the mode of transport (i.e., LU, DLR etc.) and not a breakdown by line or station.

You may find similar information of interest on the following website: https://tfl.gov.uk/corporate/publications-and-reports/refunds. We hope this helps.

 

  1. The number of journeys which started or ended at Mill Hill East 

 

Please see response to question 1.

 

  1. The number of Service Delay Refunds granted, relating to journeys which started or ended at Mill Hill East 

* If necessary it would be acceptable to provide a report across an alternative, recent 12 month period such as the 2023/24 Financial Year or 1st January 2023-31st December 2023.

 

Please see response to question 2.

 

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

 

 

Yours sincerely,

 

 

 

Tahsin Prima

FOI Case Officer

General Counsel

Transport for London

Back to top

Want to make a request?

We'll email you the response within 20 working days.


We'll publish the response online without disclosing any personal information.

Make a request

Something wrong with this request?


If you believe this request is not suitable, you can report it for attention, at foi@tfl.gov.uk