FOI request detail

FOI Request - Enterprise Application

Request ID: FOI-0978-2223
Date published: 11 August 2022

You asked

Further to the original Enterprise Application request, the contract below has expired. Please provide the current status. ERP, HR, Payroll, Finance SAP CRM Softcat I'd like to apologise for the length of this request, and how tedious it may be to handle. That being said, please make an effort to provide all of this information. The information I'm requesting is regarding the software contracts that the organisation uses, for the following fields. Enterprise Resource Planning Software Solution (ERP): Primary Customer Relationship Management Solution (CRM): For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature. Primary Human Resources (HR) and Payroll Software Solution: For example, iTrent, ResourceLink, HealthRoster; software of this nature. The organisation’s primary corporate Finance Software Solution: For example, Agresso, Integra, Sapphire Systems; software of this nature. 1. Name of Supplier: Can you please provide me with the software provider for each contract? 2. The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name. 3. Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included. Please also list the software modules included in these contracts. 4. Number of Users/Licenses: What is the total number of user/licenses for this contract? 5. Annual Spend: What is the annual average spend for each contract? 6. Contract Duration: What is the duration of the contract please include any available extensions within the contract. 7. Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY. 8. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY. 9. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY. 10. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

We answered

Our ref: FOI-0978-2223/GH

Thank you for your request received by Transport for London (TfL) on 21 July 2022 asking for information about software contracts.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

We have recently released the information you have requested, in response to another Freedom of Information request. Our response can be found here:

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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