Comments about the design of Wrightbus StreetDeck Hydroliner (double-deck hydrogen fuel-cell bus) on route 7
Request ID: FOI-0828-2223 Date published: 15 July 2022
You asked
Dear Transport for London FOI team
This is a follow up to my previous request - FOI-0659-2223
https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-0659-2223
Unfortunately the information you've released does not show the comments in relation to the issue 'passengers do not approve of the design/layout'.
Although a previous request does show the comments of the issues raised in relation to the design of route 63 electric buses.
https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-0194-2223
My FOI request is to publish comments detailing the issues raised about the design (including interior & exterior) and accessibility of the hydrogen fuel-cell buses on route 7.
The date range for my request start from January 1 2022 to present day.
We answered
TfL Ref: 0828-2223
Thank you for your request received by Transport for London (TfL) on 2 July 2022 asking for information about complaints about buses used on bus route 7.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked: This is a follow up to my previous request - FOI-0659-2223 https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-0659-2223. Unfortunately the information you've released does not show the comments in relation to the issue 'passengers do not approve of the design/layout'. Although a previous request does show the comments of the issues raised in relation to the design of route 63 electric buses. https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-0194-2223 My FOI request is to publish comments detailing the issues raised about the design (including interior & exterior) and accessibility of the hydrogen fuel-cell buses on route 7. The date range for my request start from January 1 2022 to present day.
Please see attached a document which details a summary of the issues raised in the comments linked to the complaints previously referred to in TfL ref 0659-2223.
Unfortunately there is limited scope to change the features of the vehicles already in service on the route, but we are monitoring all feedback (both positive and negative) to include in future engagement and development work as part of the Bus Customer Action Plan.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas FOI Case Management Team General Counsel Transport for London
