Complaints and issues raised involving the new Wrightbus StreetDeck Hydroliner (double-deck hydrogen fuel-cell bus) on route 7
Request ID: FOI-0659-2223 Date published: 28 June 2022
You asked
Dear Transport for London FOI team
Can you publish the number of complaints and issues raised involving the new double-deck hydrogen fuel-cell buses (Wrightbus StreetDeck Hydroliner) allocated to route 7?
To scope the request, I would like to see the issues raised about the design (including interior & exterior), accessibility, performance and reliability involving the new hydrogen fuel-cell buses.
The date range for my request start from January 1 2022 to present day.
Thanks
We answered
TfL Ref: 0659-2223
Thank you for your request received by us on 16 June 2022 asking for information about complaints concerning the new double-deck hydrogen fuel-cell buses allocated to route 7.
Your request has been considered in accordance with the requirements of the Environmental Information Regulations and our information access policy. I can confirm that we hold the information you require. You asked for:
the number of complaints and issues raised involving the new double-deck hydrogen fuel-cell buses (Wrightbus StreetDeck Hydroliner) allocated to route 7?
To scope the request, I would like to see the issues raised about the design (including interior & exterior), accessibility, performance and reliability involving the new hydrogen fuel-cell buses.
The date range for my request start from January 1 2022 to present day.
Please see the following table for the requested information:
Issue
Number
Passengers do not approve of the design/layout
26
Design
3
Furniture
2
Gaps in Service/Long Waits
1
Incomplete/Curtailed Journey
1
Late arrival
1
Signage
1
Total
36
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Jasmine Howard FOI Case Officer FOI Case Management Team General Counsel Transport for London
