Further questions about Bus Saver Tickets (from FOI-0096-2425)
Request ID: FOI-0271-2425 Date published: 09 May 2024
You asked
Dear TfL
This is a follow-up to my previous FOI request in regards to Bus Saver Tickets.
https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-0096-2425
1. As you mentioned, the Bus Saver Ticket is a paper ticket as they don't have a 1 hour hopper transfer. I forgot to ask you: when the bus terminates early, will the Bus Saver Ticket user have to go up to the driver for a transfer voucher to ride the next bus of the same route from behind, or will they have to use another Bus Saver Ticket for the next bus of the same route?
2. Is there any guidance or leaflet for passengers using the Bus Saver Ticket?
3. Is there any guidance or notice for bus drivers accepting the Bus Saver Tickets?
We answered
TfL Ref: 0271-2425
Thank you for your request received by Transport for London (TfL) on 23 April 2024 asking for information about Bus Saver Tickets.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. Your specific questions and our replies are as follows:
This is a follow-up to my previous FOI request in regards to Bus Saver Tickets.https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-0096-2425 1. As you mentioned, the Bus Saver Ticket is a paper ticket as they don't have a 1 hour hopper transfer. I forgot to ask you: when the bus terminates early, will the Bus Saver Ticket user have to go up to the driver for a transfer voucher to ride the next bus of the same route from behind, or will they have to use another Bus Saver Ticket for the next bus of the same route? In such instances, they would need to use another Saver ticket. 2. Is there any guidance or leaflet for passengers using the Bus Saver Ticket? Instructions on how to use the ticket are clearly shown on the ticket. When tickets are delivered, buyers are informed that the bus Saver ticket is a single journey ticket for the bus. Individuals using one bus will require one ticket, those using two buses will require two tickets. 3. Is there any guidance or notice for bus drivers accepting the Bus Saver Tickets? Staff are aware of the instructions on the ticket and know that customers must show a new ticket as they board and tear it in half (along the perforated edge) in front of them.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas FOI Case Management Team General Counsel Transport for London
