Request ID: FOI-0129-2223 Date published: 18 May 2022
You asked
Please detail the actions taken upon receipt of the following reports made via the Streetcare tool - FMS3328010, FMS2794676, FMS2794685, FMS2794488, FMS3433223 and FMS3433188.
The phrase 'actions taken' is defined as follows in relation to the above references:
- Which process was followed upon initial receipt of the report?
- Which steps were taken, and which business areas engaged, in order to fix the issue?
- Emails and minutes of meetings, detail of site visits and related documents, photos and detail of work orders where applicable
We answered
TfL Ref: FOI-0129-2223
Thank you for your request received by Transport for London (TfL) on 20 April 2022, asking for information about Street Care reports.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require.
The Transport for London Street Care reporting tool is not setup to request Bus Stop or Bus Shelter name changes.
Specifically, reports FMS3328010, FMS2794676, FMS2794685, FMS2794488, FMS3433223 and FMS3433188 were all raised as ‘Damage – other (bus stops and shelters)’ when actual damage did not exist. When using Street Care, if the correct ‘Other’ had been selected (due to existing categories not applying), a referral to Customer Services would have been made; either by telephone on 0343 222 1234 or using a web reporting form.
This type of change request would be individually assessed and the customer advised accordingly. Name changes to a Bus Shelter and/or Bus Stop are only considered if there is a mis-match between the stop and shelter, a referenced environmental change, or a request from the relevant borough if it’s a non-Transport for London highway. With this in mind, the process in dealing with each was as follows:
FMS3328010 was raised to have the shelter name changed due to a confirmed mis-match. This change was inspected and confirmed completed on 10 March 2022. Please see the work order details attached.
FMS3433188 was raised to have the Bus Stop and Bus Shelter name changed due to the confirmed named reference no longer existing. At the time of writing this has been confirmed as completed by our contractors. Please see the work order details attached.
FMS2794676, FMS2794685, FMS2794488 and FMS3433223 did not fit the aforementioned criteria and were therefore closed advising to request the change with the relevant borough.
We don’t have any emails or meeting minutes to share on the above.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Eva Hextall FOI Case Management Team General Counsel Transport for London
