You can use the tool to report:

  • Bus stops and shelters
  • Graffiti and flyposting
  • Hoardings and scaffolding
  • Litter
  • Mobile cranes
  • Roadworks
  • Road, cycleway and footway defects
  • Street lights and traffic lights
  • Trees

If you'd prefer to contact us directly, or if you see an issue that's not on the list, you can:

  • Call 0343 222 1234 (call charges may apply)
  • Fill out this form. Select the 'Safety issues and incidents' option at the start

For all non-safety critical matters, we aim to respond to you within 10 working days.

Mandatory fields are marked *

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Your contact details


Toogle TooltipIt may be quicker to resolve your enquiry by calling you back.
Toogle TooltipSometimes it's quicker for us to help by giving you a call.

Location details


Toogle TooltipFor example: towards Richmond or traffic lights at A13 junction

Your comments


Toogle TooltipPlease provide us with as much detail as you can. This will help us handle your enquiry more quickly.

Supporting documents

You can upload up to three documents to help us answer your enquiry.
The maximum size per file is 32MB.

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