Diversity & inclusion

We are committed to improving transport in London by making it more accessible, safer and reliable.

As a service provider to one of the most diverse cities in the world, we work hard to understand our passengers' needs through the Mayor's Transport Strategy.

Our equality objectives

Our equality objectives are based on this vision and the actions put forward here are all designed to contribute to this goal.

This means we will work together to ensure that every individual person's needs in relation to transport are understood and acted upon, to enable them to lead healthy, productive and happy lives.

This vision supports and builds on the overall TfL vision for London. Just as every journey matters to us, so too does every person matter in helping London thrive, in keeping London working, in keeping London growing and making life in London better.

Our equality objectives set out our commitments to promoting equality for our customers, staff and stakeholders, and our compliance with the Equality Act 2010 and covers the following areas:

  • Customer service
  • Customer information
  • Inclusive infrastructure
  • Safety
  • The health of all Londoners
  • Inclusive decisions, accountable leaders
  • Inclusive partners, suppliers and industry
  • Affordability
  • Stakeholder and community engagement
  • Workforce representation
  • Fairer internal opportunities
  • Inclusive culture

See our equality objectives in full on the Diversity and inclusion publications page.

On that page you will also find our research on understanding London's travel needs and annual workforce monitoring reports.


We are continually making improvements across London to help make it more accessible for all.

Find out more about accessible travel in the capital on the Transport accessibility page.

Independent Disability Advisory Group (IDAG)

IDAG has 10 paid members with a variety of professional expertise and lived experience of disability. This helps us keep London moving, working and growing in a way that works for everyone. IDAG provides strategic and practical recommendations based on best practice for inclusivity, backed up by evidence and supported by lived experience.

The IDAG booklet is on the Diversity and inclusion publications page.

Valuing people - Big Day Out

Our London-wide forum for people with learning difficulties meets three times a year to discuss travel and transport issues.

Staff Network Groups

We have six internal Staff Network Groups to represent the diversity of our workforce.

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Raising Awareness of Culture and Ethnicity (RACE) Staff Network Group

The RACE Staff Network Group raises the profile of issues affecting the professional development of Black, Asian and Minority ethnic colleagues. The group organises events and networking opportunities that provide staff 'safe spaces' to discuss their experiences as well as career development opportunities such as mentoring.

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Carers, Parents and Guardians Staff Network Group

The Carers, Parents and Guardians Staff Network Group offers colleagues a forum to discuss ways to improve their working life while balancing their caring and/or parental responsibilities. This allows them to shares ideas, best practice and identify common workplace issues that the organisation can then address.

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Staff Network Group for Disability

The Staff Network Group for Disability provides an independent forum for disabled colleagues to meet and share their experiences. The group offers practical advice to colleagues and managers. It also lobbies TfL to improve the culture of the organisation so that people with disabilities can be open and honest about their conditions and that all colleagues can be treated fairly.

WellMent is a sub-group of the Disability Staff Network Group. It provides non-clinical, wellbeing peer support to staff and helps raise awareness of mental health.

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Faith Staff Network Group

The Faith Staff Network Group provides a forum for people of different faiths and those with no faith to identify common issues with the aim of improving working life at TfL. Promoting understanding of faith and belief and respect for each other's practices is a central part of the Group's activity. The group invites everyone and excludes no-one.

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OUTbound - LGBT+ network

OUTbound is TfL's Lesbian, Gay, Bisexual and Trans (LGBT+) Staff Network Group. The group is committed to championing a safe and inclusive work environment so LGBT+ colleagues can be authentic, celebrate who they are and have equality of opportunity. The group provides LGBT+ colleagues with opportunities to connect with one another to support and help them develop and is committed to championing colleagues to be authentic at work.

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Women's Staff Network Group

The Women's Staff Network Group is a community of women and allies that inspires and empowers women to achieve their career and personal aspirations. The group works to create cultural change and to raise awareness of key issues and ensures actions are taken to promote gender equality, diversity and inclusion. It offers a space for employees to network, get support and share advice.