Our thoughts remain with those who lost their lives or were injured in the tragedy at Sandilands, and we continue to do all we can to support everyone affected.
The Rail Accident Investigation Branch (RAIB) has now published the report on its investigation into the incident. We welcome this report and will continue to work alongside the RAIB, the Office of Rail and Road and First Group, who operate the tram network, to ensure all of the recommendations outlined are met. We have now also published our own investigative report.
Since the incident we have introduced a wide range of additional safety measures to make sure such a tragedy can never happen again. These include new signage and warning systems for drivers, additional speed restrictions, enhanced speed monitoring and an upgrade of the CCTV recording system.
An in-cab driver protection device has been trialled and is now fitted to every tram, meaning that any sign of driver distraction or fatigue results in the driver being alerted immediately. Work to install a system to automatically reduce tram speeds if required is also underway.
We have enhanced the customer complaints process so that all reports are now managed by one dedicated TfL team and any that relate to safety are prioritised for immediate investigation. And the TfL Sarah Hope line remains available to all those affected and continues to provide help with counselling and other support to anyone who needs it.
We also continue to work with the wider tram industry to ensure that lessons are learned from this incident and that we introduce any further measures that could improve the safety of trams across the UK.
Since the incident, we have been working continually to introduce additional safety measures to the tram network, including the following:
The TfL Sarah Hope line remains available to all those affected and continues to provide help with counselling and other support.
This page will be updated as additional information becomes available.
If you have been affected by the incident and you want to speak to us then please call us or email us through our Sarah Hope Line.
The Sarah Hope Line is run by dedicated TfL staff to provide practical, financial and emotional help and can also make referrals for counselling and specialised support. The contact details for the Sarah Hope Line are 0343 222 5678, or SHL@tfl.gov.uk.
We have been in touch with everyone injured who has notified us of a claim and with the dependents of the people who lost their lives to confirm that liability is admitted in respect of their civil claims. We urge anyone needing further help to contact us straight away.
Customers with any concerns or comments about the tram services can contact us 24 hours a day on 0343 222 1234 or through our online contact form.
The Rail Accident Investigation Branch (RAIB) has conducted an independent investigation into the tragic events of 9 November 2016. The purpose of RAIB investigations is to improve safety by establishing the causes of accidents and making recommendations to reduce the likelihood of similar occurrences in the future or to mitigate their consequences. Their investigation is independent of any investigation by the tramway industry, the British Transport Police or the Office of Rail and Road.
The RAIB's investigation included consideration of
The final report on RAIB's investigation was published on 7 December 2017 and can be found here.
The RAIB's investigation is independent of any investigation by the tramway industry, the British Transport Police or the Office of Rail and Road.
Following the tragedy, TfL commissioned an independent investigation by SNC Lavalin. The report on this investigation is now available.
The following organisations are also involved in investigating the derailment.
The British Transport Police (BTP) is the national police force for the railways, including tramways.
The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain's railways, and monitor of performance and efficiency for England's Strategic Road Network.
Trams on our network are operated by Tram Operations Limited, a subsidiary of FirstGroup.
The Mayor of London, Sadiq Khan, has approved £750,000 of TfL funding over the next three years to support the London Borough of Croydon's community recovery activities following the tragic event at Sandilands in November 2016.
The money will support health and social services in New Addington and the surrounding community, where many of those directly or indirectly affected by the tragedy live.
TfL and Croydon Council will work together over the next three years on identifying projects and allocating the funds.