'Our thoughts remain with all those affected by the tragic tram derailment and we continue to do all we can to offer our support. We continue to work with the Rail Accident Investigation Branch (RAIB) and will take on board all recommendations from this and other investigations, including our own, that are underway.
'Before resuming services on 18 November 2016, and in accordance with advice in the RAIB's first interim report, additional speed restrictions and associated signage were introduced near Sandilands and at three other locations on the tram network.
'In January this year we installed chevron signs at four sites with significant bends including Sandilands to provide an additional visual cue for drivers. We have recently held a summit with other tram operators from around the country and continue to consider further safety measures that could be introduced.
The TfL Sarah Hope line remains available to all those affected and continues to provide help with counselling and other support.'
Further action being considered includes:
- Additional lineside digital signage to provide added speed warnings to drivers at key locations across the network;
- Options to transfer technology used on buses, to provide greater monitoring of speeds and locations of trams;
- An in-cab, driver alert system;
- An upgrade to the CCTV system;
- The Sarah Hope Line is run by specially trained TfL staff to provide practical and financial help and can make referrals for counselling and specialised support. The contact details for the Sarah Hope Line are 0343 222 5678, or SHL@tfl.gov.uk.
- We and our insurers are dealing with all formal claims as quickly as we can, including making interim payments and providing access to medical support.