Our thoughts remain with those who lost their lives or were injured in the tragedy at Sandilands, and we continue to do all we can to support everyone affected.

The Rail Accident Investigation Branch (RAIB) has now published the report on its investigation into the incident. We welcome this report and will continue to work alongside the RAIB, the Office of Rail and Road and First Group, who operate the tram network, to ensure all of the recommendations outlined are met. We have now also published our own investigative report.

Since the incident we have introduced a wide range of additional safety measures to make sure such a tragedy can never happen again. These include new signage and warning systems for drivers, additional speed restrictions, enhanced speed monitoring and an upgrade of the CCTV recording system.

An in-cab driver protection device has been trialled and is now fitted to every tram, meaning that any sign of driver distraction or fatigue results in the driver being alerted immediately. Work to install a system to automatically reduce tram speeds if required is also underway.

We have enhanced the customer complaints process so that all reports are now managed by one dedicated TfL team and any that relate to safety are prioritised for immediate investigation. And the TfL Sarah Hope line remains available to all those affected and continues to provide help with counselling and other support to anyone who needs it.

We also continue to work with the wider tram industry to ensure that lessons are learned from this incident and that we introduce any further measures that could improve the safety of trams across the UK.

Since the incident, we have been working continually to introduce additional safety measures to the tram network, including the following:

  • Additional speed restrictions and associated signage installed near Sandilands and at 3 other locations on the tram network
  • A permanent speed reduction implemented across the London tram network, meaning the maximum speed trams can travel is now 70kpm (previously 80kph)
  • The installation of enhanced chevron signs at the 4 sites with significant bends to provide an additional visual cue for drivers. The number of speed signs has been increased and additional lineside digital signage will provide added speed warnings to drivers
  • An in-cab driver protection device has been trialled and is now fitted to all trams to protect against fatigue and distraction
  • Replacing and upgrading the CCTV recording system
  • Working with safety experts to test various options to improve the containment provided by tram windows and doors
  • Exploring options to improve and upgrade tram emergency lighting so it cannot be unintentionally disconnected
  • Work on developing an in-cab driver alert system for monitoring and managing tram speed is underway
  • Reviewing procedures for the emergency evacuation from trams so that the speed of evacuation is improved
  • Reviewing and revising risk assessments, alongside First Group, to ensure all scenarios are adequately planned for

The TfL Sarah Hope line remains available to all those affected and continues to provide help with counselling and other support.

This page will be updated as additional information becomes available.

Sarah Hope Line

If you have been affected by the incident and you want to speak to us then please call us or email us through our Sarah Hope Line.

The Sarah Hope Line is run by dedicated TfL staff to provide practical, financial and emotional help and can also make referrals for counselling and specialised support. The contact details for the Sarah Hope Line are 0343 222 5678, or SHL@tfl.gov.uk.

We have been in touch with everyone injured who has notified us of a claim and with the dependents of the people who lost their lives to confirm that liability is admitted in respect of their civil claims. We urge anyone needing further help to contact us straight away.

Our statements

Customers with any concerns or comments about the tram services can contact us 24 hours a day on 0343 222 1234 or through our online contact form.

RAIB investigation

The Rail Accident Investigation Branch (RAIB) has conducted an independent investigation into the tragic events of 9 November 2016. The purpose of RAIB investigations is to improve safety by establishing the causes of accidents and making recommendations to reduce the likelihood of similar occurrences in the future or to mitigate their consequences. Their investigation is independent of any investigation by the tramway industry, the British Transport Police or the Office of Rail and Road.

The RAIB's investigation included consideration of

  • the sequence of events before and during the accident
  • events following the accident, including the emergency response and how passengers evacuated from the tram
  • the way in which the tram was being driven and any influencing factors
  • the design, configuration and condition of the infrastructure on this section of the route, including signage
  • the tram's behaviour during the derailment and how people sustained their injuries
  • any previous over-speeding incidents at Sandilands Junction
  • any relevant underlying management factors

The final report on RAIB's investigation was published on 7 December 2017 and can be found here.

The RAIB's investigation is independent of any investigation by the tramway industry, the British Transport Police or the Office of Rail and Road.

TfL-commissioned investigation

Following the tragedy, TfL commissioned an independent investigation by SNC Lavalin. The report on this investigation is now available.

Other organisations

The following organisations are also involved in investigating the derailment.

The British Transport Police (BTP) is the national police force for the railways, including tramways.

The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain's railways, and monitor of performance and efficiency for England's Strategic Road Network.

Trams on our network are operated by Tram Operations Limited, a subsidiary of FirstGroup.

Financial support for Croydon Council recovery activities

The Mayor of London, Sadiq Khan, has approved £750,000 of TfL funding over the next three years to support the London Borough of Croydon's community recovery activities following the tragic event at Sandilands in November 2016.

The money will support health and social services in New Addington and the surrounding community, where many of those directly or indirectly affected by the tragedy live.

TfL and Croydon Council will work together over the next three years on identifying projects and allocating the funds.