Croydon tram derailment

Our thoughts are with everyone affected by the incident, and we will continue to work to ensure that we offer any support they need.

Prior to resuming services, and in accordance with advice in the Rail Accident Investigation Branch (RAIB)'s interim report into the derailment, additional speed restrictions and associated signage have been introduced near Sandilands. These precautionary measures have also been implemented at three other locations on the tram network.

We carried out a thorough safety assessment and took the advice of an independent panel of tram experts as part of a rigorous safety assurance process before resuming.

All tram drivers were fully briefed prior to resuming and FirstGroup are also carrying out enhanced speed monitoring across the tram network.

This page will be updated as additional information becomes available.

Sarah Hope Line

If you have been affected by the incident and you want to speak to us then please call us or email us through our Sarah Hope Line.

The Sarah Hope Line is run by dedicated TfL staff to provide practical, financial and emotional help and can also make referrals for counselling and specialised support. The contact details for the Sarah Hope Line are 0343 222 5678, or

We and our insurers are dealing with all claims as quickly as we can, including making interim payments and providing access to medical support.

Our statements

Customers with any concerns or comments about the tram services can contact us 24 hours a day on 0343 222 1234 or through our online contact form.

RAIBĀ investigation

The Rail Accident Investigation Branch (RAIB) is conducting an independent investigation into the tragic events of 9 November 2016. The purpose of RAIB investigations is to improve safety by establishing the causes of accidents and making recommendations to reduce the likelihood of similar occurrences in the future or to mitigate their consequences.

The RAIB released an interim report on their investigation on 16 November 2016. This included safety advice which we implemented prior to restoring tram services.

The RAIB's investigation is continuing, and is independent of any investigation by the tramway industry, the British Transport Police or the Office of Rail and Road.

The RAIB's investigation will include consideration of

  • the sequence of events before and during the accident
  • events following the accident, including the emergency response and how passengers evacuated from the tram
  • the way in which the tram was being driven and any influencing factors
  • the design, configuration and condition of the infrastructure on this section of the route, including signage
  • the tram's behaviour during the derailment and how people sustained their injuries
  • any previous over-speeding incidents at Sandilands Junction
  • any relevant underlying management factors

Other organisations

The following organisations are also involved in investigating the derailment.

The British Transport Police (BTP) is the national police force for the railways, including tramways.

The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain's railways, and monitor of performance and efficiency for England's Strategic Road Network.

Trams on our network are operated by Tram Operations Limited, a subsidiary of FirstGroup.

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