Opening hours

The left luggage office is open daily between 08:30-22:00.

Security notice

All items of left luggage will be examined using detection equipment, so you may be asked to open your bag for physical inspection. If you refuse, your luggage will not be accepted and the police will be notified.

Left luggage tariffs

Time Weight  Rate  Surcharge rate
Up to 2 hours  Below 20kg  £3.50  £2.50 (If the item is collected on the same day)
Up to 2 hours  Above 20kg  £3.50  £4.50 (If the item is collected on the same day)
 2-24 hours  Below 20kg  £5.50  £5.50 per 24 hours
2-24 hours  Above 20kg  £5.50  £7.50 per 24 hours

Toilets can be found:

  • By Gate 2 in Departures (via stairs to basement level)
  • By Gate 12 in Departures (at ground level)
  • In Arrivals (unisex toilets, at ground level)

Accessible toilets

Easy-access toilets for people with impaired mobility can be found:

  • In Arrivals
  • Inside the Mobility Lounge, opposite Gate 0 in Departures

If you don't carry a Royal Association for Disability and Rehabilitation (Radar) key, please ask the attendant in Arrivals or inside the Mobility Lounge.

Baby changing rooms

Baby changing rooms, for both mums and dads, are located next to the toilets in Arrivals and next to the toilets by gates 2 and 12 in Departures.

Refreshment facilities are available throughout Departures and Arrivals terminals. Shops include:

  • City Kiosk - in Arrivals 
  • Il Corriere - in Arrivals
  • Greggs - opposite Gate 1
  • Pret A Manger - opposite Gates 3 and 4
  • Treats - by Gate 12 
  • Whistlestop - main entrance and opposite Gate 13
  • Treats Canteen - opposite Gate 17 (upstairs)

If you are arriving at Victoria Coach Station (VCS) by coach, porters will be available in Arrivals. Our porters can help you get to:

  • Departures
  • Victoria rail and Underground stations
  • The Green Line coach terminal

If you are departing from VCS by coach and require the assistance of a porter, either speak to a uniformed member of staff or visit the Mobility Lounge by Gate 0 in Departures.

All licensed luggage porters at the station are self-employed and rely on your generosity for their income. A payment for their services will be expected.

There are a number public payphones located in Departures and Arrivals. There is also a MiniCom-enabled payphone next to the information desk in the main entrance of Departures.

Bureaux de change

Bureaux de change are located in Arrivals and inside the main entrance in Departures.

Cash machines

Cash machines are located inside the main entrance to Departures and in the Arrivals terminal.

Passengers travelling within the UK are advised to arrive at least 30 minutes before their bus is due to leave. This allows time to check the monitors for gate information.

Travelling to the continent

If you are travelling to Ireland or Continental Europe, please arrive one hour before you're due to leave, and check the monitors for gate information. You may be required to check in before departure.