The left luggage office is open daily between 08:30-22:00.
All items of left luggage will be examined using detection equipment, so you may be asked to open your bag for physical inspection. If you refuse, your luggage will not be accepted and the police will be notified.
These charges are per item:
| Time | Rate | |
|---|---|---|
| 0-3 hours | £5.00 | |
| 3-6 hours | £7.50 | |
| 6-24 hours | £10.00 |
An additional charge of £6 will be made for each 24 hour period.
Toilets can be found:
Easy-access toilets for people with impaired mobility can be found:
If you don't carry a Royal Association for Disability and Rehabilitation (Radar) key, please ask the attendant in Arrivals or inside the Mobility Lounge.
Baby changing rooms, for both mums and dads, are located next to the toilets in Arrivals and next to the toilets by gates 2 and 12 in Departures.
Refreshment facilities are available throughout Departures and Arrivals terminals. Shops include:
If you are arriving at Victoria Coach Station (VCS) by coach, porters will be available in Arrivals. Our porters can help you get to:
If you are departing from VCS by coach and require the assistance of a porter, either speak to a uniformed member of staff or visit the Mobility Lounge by Gate 0 in Departures.
All licensed luggage porters at the station are self-employed and rely on your generosity for their income. A payment for their services will be expected.
There are a number public payphones located in Departures and Arrivals. There is also a MiniCom-enabled payphone next to the information desk in the main entrance of Departures.
Bureaux de change are located in Arrivals and inside the main entrance in Departures.
Cash machines are located inside the main entrance to Departures and in the Arrivals terminal.
Passengers travelling within the UK are advised to arrive at least 30 minutes before their bus is due to leave. This allows time to check the monitors for gate information.
If you are travelling to Ireland or Continental Europe, please arrive one hour before you're due to leave, and check the monitors for gate information. You may be required to check in before departure.