Travelcard or Bus & Tram Pass season tickets on Oyster 

You can apply for a refund if you bought your season ticket from us, and there is at least:

  • 6 weeks remaining on an Annual ticket
  • 7 days remaining on a Monthly ticket
  • 3 days remaining on a 7 Day ticket 

You need to apply within 8 weeks of your last journey and give us your:

  1. Oyster card number
  2. Bank sort code and account number

We can check when you stopped using your Travelcard or Bus & Tram Pass season ticket and refund you from this date. We'll also refund the admin fee separately.

Once you've been refunded, your season ticket and Oyster card will be stopped.

Apply for a refund

You can apply online:

Or create an account.

You can also call us on 0343 222 1234 (call charges may apply). We're really busy at the moment so if you can't get through straight away, try again later. We're open 8am - 8pm, 7 days a week.

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