Refunds for season tickets due to coronavirus

Travelcard or Bus & Tram Pass season tickets on Oyster 

You can apply for a refund if you bought your season ticket from us, and there is at least:

  • 6 weeks remaining on an Annual ticket
  • 7 days remaining on a Monthly ticket
  • 3 days remaining on a 7 Day ticket 

You need to apply within 8 weeks of your last journey and give us your:

  1. Oyster card number
  2. Bank sort code and account number

We can't pause your season ticket. We can check when you stopped using your Travelcard or Bus & Tram Pass season ticket and refund you from this date. We'll also refund the admin fee separately.

Your refund is based on the price of your season ticket, minus the cost of the equivalent travelcards you would have needed for the period of time you used it to travel. The difference between these two costs is what you'll be refunded. You won't be refunded on a pro-rata basis.

You can only apply for a refund from us if you bought your ticket at a TfL Rail or London Overground station. If you bought your ticket from Trainline, CommuterClub or another train company, such as Southeastern or Southern, you must contact them for a refund.

If you bought your ticket using a travel warrant, any refund will be paid to the warrant issuer. If you bought your ticket using a loan, for example from your employer, contact them to discuss your refund. It's likely your refund will be less than the amount you still owe on the loan.

Once you've been refunded, your season ticket and Oyster card will be stopped.

Apply for a refund

We're really busy at the moment so if you can't get through straight away, try again later. We're open 8am - 8pm, 7 days a week.

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