Before you replace your card

You must have pay as you go credit, or at least 5 days travel remaining on your Travelcard or Bus & Tram Pass, for us to transfer it to a new Oyster card.

Your lost card must have been registered.

Once you've reported your card as lost, the card will be cancelled.

Transfer your credit or ticket to a new card

  1. Get a new Oyster card
  2. Make at least one journey with it
  3. Wait 24 hours
  4. Sign in to your account, or sign up for an account
  5. Go to 'Report card lost, stolen or failed'
  6. Select 'Transfer my products to another Oyster card' and follow the instructions

Or sign up for an account

After you get your new card

Your new Oyster card will have the same Travelcard, Bus & Tram Pass and/or pay as you go credit that was on it before.

If you have an Annual Travelcard, we'll send you a new Gold Record Card.

If you get discounted travel, you'll need to have the discount reset on your replacement card at a station. You'll need to take your discount photocard with you.

Other options

In some cases, we will send you a replacement card.

It will take us up to 5 working days after you've reported your Oyster card as lost to send your replacement.

Once we have confirmed you're the registered Oyster card owner, we will calculate the pay as you go balance to transfer to your replacement card.

We don't refund your travel costs whilst you're waiting for your new card to arrive. If it takes us longer than 5 workings days to replace your card, we might refund any travel made from the sixth day. You would need to provide receipts or tickets.